If you have questions about our products, orders, payments, shipping, delivery, returns, refunds, privacy matters or any other issue relating to our Services, please contact us using the information below.
Company Details
Company name: Butterberg ApS
CVR number: 40193014
Country: Denmark
Registered Address
Butterberg ApS
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark
Customer Support
Email: support@wyumi.shop
Telephone: +45 33 32 73 10
For most customer service enquiries, email is the recommended contact method so that we can keep an accurate record of your request and provide the appropriate assistance.
When contacting us about an existing order, please include your order number and the email address used when placing the order.
Order Inquiries
For questions concerning:
- Order status;
- Order confirmation;
- Product availability;
- Order changes;
- Order cancellation; or
- Other order-related matters,
please contact:
Email: support@wyumi.shop
Where applicable, please provide:
- Your full name;
- Order number;
- Email address used for the order; and
- A brief description of your enquiry.
Shipping and Delivery Inquiries
For questions concerning:
- Shipping status;
- Shipment tracking;
- Delivery delays;
- Undelivered parcels;
- Incorrect delivery information;
- Lost parcels; or
- Damaged shipments,
please contact:
Email: support@wyumi.shop
To help us investigate the matter efficiently, please include where relevant:
- Your full name;
- Order number;
- Delivery address;
- Tracking number;
- Email address used for the order; and
- A description of the issue.
If a parcel or product arrives damaged, photographs of the parcel, shipping label and product may also be required.
Returns and Refunds
For questions concerning:
- Return requests;
- Refunds;
- Exchanges;
- Damaged products;
- Defective products;
- Incorrect products; or
- Missing products or components,
please contact:
Email: support@wyumi.shop
Where an online return option is available through your Shopify customer account or return portal, you may also submit a return request using that service.
Please review our Return and Refund Policy before returning a product.
The applicable return address and instructions will be provided after your return request has been reviewed.
Please do not automatically send returns to our registered company address unless that address is specifically confirmed in the return instructions.
Damaged, Defective or Incorrect Products
If your order arrives damaged, defective, incomplete or incorrect, please contact us promptly.
Please provide where applicable:
- Your order number;
- A description of the problem;
- Photographs of the product;
- Photographs of the outer packaging;
- A photograph of the shipping label; and
- A video showing the issue where reasonably necessary.
Please keep the original product and packaging until the matter has been reviewed.
Payment Inquiries
For questions concerning:
- Payment status;
- Payment confirmation;
- Failed payments;
- Duplicate payments;
- Refund status; or
- Other transaction-related matters,
please contact:
Email: support@wyumi.shop
When contacting us about a payment, please provide your order number and relevant transaction information.
For security reasons, never send passwords, PIN codes, complete card numbers or other sensitive payment credentials by email.
Privacy and Data Protection Requests
For questions about our Privacy Policy or to exercise a privacy or data protection right, please contact:
Email: support@wyumi.shop
Depending on applicable law, you may be entitled to request:
- Access to your personal information;
- Correction of inaccurate information;
- Deletion of eligible personal information;
- Restriction of processing;
- Data portability;
- Withdrawal of consent; or
- Objection to certain processing.
We may request information reasonably necessary to verify your identity before processing a privacy request.
Please review our Privacy Policy for further information.
Complaints
We aim to handle customer complaints fairly and efficiently.
To submit a complaint, please contact:
Email: support@wyumi.shop
Please include where applicable:
- Your full name;
- Order number;
- Email address used for the order;
- A clear description of the issue;
- The resolution you are requesting; and
- Any relevant photographs, documents or supporting information.
Submitting a complaint directly to us does not affect any mandatory consumer rights or other legal remedies available to you.
Business and Legal Correspondence
Formal business or legal correspondence may be directed to:
Butterberg ApS
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark
CVR number: 40193014
Email: support@wyumi.shop
Telephone: +45 33 32 73 10
Customer Service Availability
We aim to review customer enquiries as soon as reasonably possible during normal business operations.
Response times may be longer during:
- Weekends;
- Public holidays;
- High-volume sales periods; or
- Periods of unusually high customer service demand.
For urgent order-related enquiries, please include your order number in the subject or first line of your message.
Official Contact Information
Butterberg ApS
CVR number: 40193014
Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark
Email: support@wyumi.shop
Telephone: +45 33 32 73 10