Last updated: September 7, 2026
This Shipping and Delivery Policy explains how orders placed through our online store are processed, shipped and delivered.
The online store is operated by Butterberg ApS.
Please review this Policy before placing an order.
1. Company Information
The online store is operated by:
Butterberg ApS
CVR number: 40193014
Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark
Email: support@wyumi.shop
Telephone: +45 33 32 73 10
2. Shipping Area
We currently provide delivery services to eligible destinations throughout Europe.
Delivery availability may vary depending on:
- Destination country or region;
- Local carrier coverage;
- Product type;
- Package size or weight;
- Customs or import restrictions; and
- Other logistical limitations.
The availability of delivery to your address will be confirmed during checkout.
If we are unable to deliver an order to the address provided, we may contact you to arrange an alternative or cancel the affected order.
If payment has already been collected for an order that we cannot fulfil, the applicable amount will be refunded in accordance with our policies and applicable law.
3. Order Processing Time
Orders are normally processed within 1–2 business days after they have been successfully placed and confirmed.
Business days are generally Monday through Friday, excluding public holidays.
Orders placed during weekends or public holidays will normally begin processing on the next business day.
Processing may take longer where:
- Payment or order information requires verification;
- The delivery address is incomplete or incorrect;
- Additional information is required from the customer;
- The order contains multiple products;
- A product is temporarily unavailable;
- Fraud-prevention checks are required; or
- We experience unusually high order volumes.
If additional information is required to process your order, we may contact you using the details provided during checkout.
4. Estimated Delivery Time
The estimated transportation time for standard deliveries within Europe is generally:
5–7 business days after dispatch.
This delivery estimate does not include the 1–2 business day order-processing period.
A typical order may therefore involve:
Order processing: 1–2 business days
Shipping after dispatch: 5–7 business days
Actual delivery times may vary depending on the destination, carrier operations, customs processing, public holidays, weather conditions and other circumstances outside our reasonable control.
Delivery may take longer for:
- Remote areas;
- Islands;
- Areas with limited carrier coverage;
- Orders requiring customs clearance;
- Destinations affected by local restrictions; or
- Circumstances outside our reasonable control.
The delivery periods shown on our website are estimated timeframes based on normal processing and transportation conditions.
5. Shipping Charges
Any applicable shipping charge will normally be displayed during checkout before you submit your order.
Where free shipping is offered, this will be stated on the product page, during checkout or through an applicable promotion.
Additional shipping or delivery charges may apply where reasonably necessary, for example where:
- A special or expedited delivery service is requested;
- The customer provides an incorrect or incomplete delivery address;
- A parcel must be sent again after an unsuccessful delivery caused by customer-provided information;
- A parcel is not collected within the carrier's collection period; or
- Additional remote-area or special carrier fees apply.
Any such charges will be handled in accordance with applicable law.
6. Order Confirmation
After successfully placing an order, you will normally receive an order confirmation at the email address supplied during checkout.
The confirmation may include:
- Order number;
- Products ordered;
- Order amount;
- Shipping address; and
- Other relevant order information.
Please review your order confirmation carefully.
If you notice an error, contact us as soon as possible at:
An order confirmation acknowledges receipt of your order and does not necessarily mean that your parcel has already been dispatched.
7. Dispatch Confirmation
Once your parcel has been handed to the carrier, a shipping or dispatch confirmation may be sent to the email address associated with your order.
Where available, the confirmation may include:
- Carrier name;
- Tracking number;
- Tracking link;
- Dispatch date; and
- Other delivery information.
Please check your spam or junk email folder if you are expecting a shipping notification but cannot find it in your inbox.
8. Shipment Tracking
Where tracking is available, tracking information will normally be provided after dispatch.
Tracking information may take approximately 24–48 hours after shipment to become active in the carrier's system.
During this period, a tracking number may have been created even though the carrier's website does not yet display movement.
If tracking has not updated after a reasonable period, please contact:
When contacting us about a shipment, please include your order number.
9. Delivery Address
Customers are responsible for providing a complete and accurate delivery address.
Before submitting an order, please check:
- Recipient's full name;
- Street name;
- Building or house number;
- Apartment or unit number where applicable;
- Postal code;
- City;
- Country;
- Telephone number; and
- Email address.
If you discover an address error after placing an order, please contact us immediately.
We will make reasonable efforts to update the delivery address before dispatch. Once an order has entered processing or has been shipped, changing the delivery address may no longer be possible.
If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable redelivery or reshipping costs may be the customer's responsibility where permitted by law.
This does not apply where the delivery failure was caused by an error attributable to us or our contracted service provider.
10. Delivery Attempts and Uncollected Parcels
The carrier may make one or more delivery attempts depending on its local procedures.
If the recipient is unavailable, the carrier may:
- Attempt delivery again;
- Contact the recipient;
- Leave a delivery notice;
- Deliver the parcel to a collection point;
- Leave the parcel at an authorized safe location where permitted; or
- Return the parcel to the sender.
Customers should monitor available tracking information and collect parcels within the carrier's applicable collection period.
If a parcel is returned because it was not collected or was refused without a valid legal reason, reasonable return or redelivery costs may be charged or deducted from an applicable refund where permitted by law.
Mandatory consumer rights remain unaffected.
11. Delayed Shipments
Delivery delays may occasionally occur because of:
- Severe weather;
- Customs inspections;
- Carrier congestion;
- Public holidays;
- Strikes;
- Transportation interruptions;
- Incorrect delivery information;
- Regulatory inspections;
- Border restrictions;
- Natural disasters; or
- Other circumstances outside our reasonable control.
If your estimated delivery period has passed or your tracking information has not been updated for an extended period, please contact us.
We will review the available shipment information and, where appropriate, contact the carrier.
Estimated delivery periods do not remove or reduce mandatory consumer rights.
12. Lost or Undelivered Parcels
A parcel will not automatically be considered lost immediately after the estimated delivery date has passed.
If your parcel appears to be missing, please first:
- Review the tracking information;
- Confirm that your delivery address is correct;
- Check with household members;
- Check building reception or mailroom areas;
- Check any authorized safe location; and
- Contact the local carrier where appropriate.
If the parcel still cannot be located, contact:
Please provide your order number.
We will review the shipment and, where appropriate, investigate the matter with the carrier.
If the parcel is confirmed as lost and we are responsible for providing a remedy, we may offer an appropriate solution such as:
- A replacement shipment; or
- A refund.
The appropriate solution will depend on the circumstances, product availability and applicable consumer law.
13. Damaged Parcels
Please inspect your parcel and product as soon as reasonably possible after delivery.
If the parcel or product arrives damaged, contact us promptly and provide where applicable:
- Order number;
- Description of the damage;
- Photographs of the outer packaging;
- Photograph of the shipping label;
- Photographs of the damaged product; and
- Video showing the issue where reasonably necessary.
Please do not discard the original packaging until the matter has been reviewed.
If the product is confirmed to have been damaged during delivery, we will provide an appropriate remedy in accordance with our Return and Refund Policy and applicable consumer law.
14. Incorrect or Missing Products
If you receive an incorrect product or part of your order is missing, please contact us promptly at:
Please provide:
- Your order number;
- Description of the issue;
- Photographs of the parcel;
- Photographs of the products received; and
- Photograph of the shipping label.
After reviewing the information, we may provide an appropriate solution, such as:
- Sending the correct product;
- Sending missing products or components;
- Arranging a return; or
- Providing an appropriate refund.
15. Customs, VAT and Import Charges
Orders delivered across national borders may be subject to:
- Customs inspections;
- Customs duties;
- Import VAT;
- Import taxes;
- Customs clearance fees;
- Handling charges; or
- Other charges imposed by authorities in the destination country.
Where applicable taxes or import charges are included in the amount paid through our checkout, this will be indicated where reasonably possible.
Unless expressly stated otherwise during checkout, customers may be responsible for customs duties, import taxes or other charges imposed directly by authorities in the destination country.
We do not control charges independently imposed by customs or tax authorities.
Customers are also responsible for ensuring that products ordered from our store may lawfully be imported into the destination country.
Where permitted by law, refusing a parcel solely to avoid applicable customs duties or import charges may result in reasonable return costs being deducted from an applicable refund.
16. Transfer of Risk
For consumer orders, the risk of loss or damage generally remains with us until the goods are physically received by:
- You; or
- A third party designated by you other than the carrier,
subject to applicable consumer law.
If you independently appoint a carrier that was not offered by us, different rules may apply according to applicable law.
Nothing in this section limits mandatory consumer rights.
17. Returns and Withdrawal Rights
Shipping-related returns are handled in accordance with our Return and Refund Policy.
Consumers in the European Union or European Economic Area generally have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable exceptions.
Where the statutory withdrawal right applies:
- You must notify us within the applicable withdrawal period;
- The goods must be returned within the applicable legal period; and
- You are responsible for the direct cost of returning the goods where this responsibility has been properly disclosed and applicable law allows it.
You will not normally be responsible for reasonable return shipping costs where the return results from:
- A defective or non-conforming product;
- A product damaged during delivery;
- An incorrect product supplied by us;
- Missing products or components; or
- Another confirmed error attributable to us.
Our additional 30-day voluntary return policy is explained separately in our Return and Refund Policy.
Mandatory statutory consumer rights remain unaffected.
18. Events Outside Our Reasonable Control
Events outside our reasonable control may occasionally cause delays or temporary interruptions to processing, transportation or delivery.
Such events may include:
- Natural disasters;
- Extreme weather;
- War or civil unrest;
- Government restrictions;
- Customs closures;
- Labor disputes;
- Carrier interruptions;
- Transportation network disruptions;
- Telecommunications failures; or
- Other comparable events.
Where such an event affects an order, we will take reasonable steps to reduce the disruption where possible and provide relevant information where available.
Nothing in this section removes or reduces any mandatory rights customers may have under applicable consumer law.
19. Changes to This Shipping Policy
We may update this Shipping and Delivery Policy from time to time to reflect changes in:
- Delivery providers;
- Shipping destinations;
- Estimated delivery periods;
- Shopify functionality;
- Logistics procedures;
- Business operations; or
- Applicable laws and regulations.
The latest version will be published through our online store with an updated effective date.
Changes will not retroactively reduce mandatory rights connected with orders already placed.
20. Contact Information
For questions about shipping, delivery, order status, tracking, delayed parcels or damaged shipments, please contact:
Butterberg ApS
CVR number: 40193014
Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark
Email: support@wyumi.shop
Telephone: +45 33 32 73 10