Company Profile

Welcome to our online store, operated by Butterberg ApS.

We aim to provide customers with a clear, convenient and dependable online shopping experience, with transparent information about products, ordering, payment, delivery, returns and customer support.

Our Company

Butterberg ApS is a Danish private limited company registered under CVR number 40193014.

Our registered company details are:

Company name: Butterberg ApS
CVR number: 40193014
Legal form: Anpartsselskab (ApS)

Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark

Email: support@wyumi.shop
Telephone: +45 33 32 73 10

Our Online Store

Our online store is designed to make it simple for customers to:

Browse available products;
Review product information;
Place orders online;
Choose available payment options;
Receive order and delivery information;
Track eligible shipments;
Request returns or refunds; and
Contact us when assistance is required.

The technical e-commerce infrastructure for our store is provided through Shopify.

Our Approach

We believe customers should have access to clear and understandable information before making a purchase.

We therefore aim to provide transparent information regarding:

Product descriptions;
Prices;
Payment methods;
Shipping charges;
Estimated delivery periods;
Returns;
Refunds; and
Customer service.

Where information relating to a particular order is important, the applicable details will normally be displayed during checkout or communicated through the relevant order confirmation.

Customer Service

Customer support is an important part of our online store.

Customers may contact us regarding:

Product questions;
Order status;
Payments;
Shipping;
Delivery tracking;
Delayed or missing parcels;
Returns;
Refunds;
Damaged or incorrect products; and
Other store-related matters.

For customer service enquiries, please contact:

Email: support@wyumi.shop
Telephone: +45 33 32 73 10

When contacting us about an existing order, please include your order number and the email address used during checkout whenever possible.

Shopping With Confidence

We aim to support a transparent purchasing process from checkout through delivery and after-sales support.

Our store provides dedicated policy pages covering:

Return and Refund Policy
Privacy Policy
Terms of Service
Shipping and Delivery Policy
Payment Policy
Contact Information
Legal Notice
Frequently Asked Questions

We encourage customers to review these pages before placing an order so that they understand the applicable purchase, delivery and return conditions.

Payments

Payments
Available payment methods are displayed during checkout.

The payment method currently available through our checkout is Cash on Delivery (COD) where available for the applicable order and delivery destination.

The availability of COD may depend on the customer's destination, order value, delivery provider or other applicable conditions.

Only payment methods actually displayed during checkout are available for the applicable order.

Shipping and Delivery

We currently provide delivery to eligible destinations throughout Europe.

Orders are generally processed within 1–2 business days, and estimated standard transportation time is generally 5–7 business days after dispatch.

Where shipment tracking is available, tracking information may be provided after the order has been dispatched.

Please refer to our Shipping and Delivery Policy for full details.

Returns and Customer Rights

We currently provide an additional 30-day voluntary return period for eligible products.

Consumers in the European Union or European Economic Area may also have a statutory 14-day right of withdrawal for eligible distance purchases, subject to applicable legal exceptions.

Our voluntary return policy does not replace or reduce mandatory consumer rights.

Please review our Return and Refund Policy for complete information.

Privacy and Security

We take the handling of customer information seriously.

Personal information collected through our online store is processed in accordance with our Privacy Policy and applicable data protection requirements.

Order and payment-related information may be processed by Shopify and relevant service providers where reasonably necessary to process the order, arrange delivery and handle Cash on Delivery transactions.

Customers should never send passwords, PIN codes or complete payment credentials to us by email.