Terms of Service

Last updated: September 15, 2026

These Terms of Service govern the use of wyumi.shop and purchases made through the online store operated by Butterberg ApS.

Please read these Terms carefully before using our website or placing an order.

By accessing our website or placing an order, you agree to these Terms to the extent permitted by applicable law.

Nothing in these Terms is intended to exclude, restrict or reduce any mandatory consumer rights that cannot legally be excluded.

1. About Us

The online store wyumi.shop is operated by:

Butterberg ApS

CVR number: 40193014

Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark

Email: support@wyumi.shop

Telephone: +45 33 32 73 10

Website: wyumi.shop

2. Scope of These Terms

These Terms apply to:

• Access to and use of our online store;
• Orders placed through our online store;
• Products offered through the store;
• Payment and order processing;
• Delivery;
• Returns and refunds; and
• Other interactions relating to purchases made through the store.

Additional policies available through our website may also apply, including our:

• Privacy Policy;
• Shipping and Delivery Policy;
• Return and Refund Policy;
• Payment Policy; and
• Other applicable store policies.

3. Eligibility to Place an Order

By placing an order, you confirm that:

• You are legally capable of entering into the applicable purchase agreement;
• The information you provide is accurate and complete;
• You are authorized to use the contact and delivery information provided; and
• You are placing the order for a lawful purpose.

Where applicable law requires a minimum age or other legal capacity to enter into a purchase agreement, those requirements apply.

4. Product Information

We aim to present product information as clearly and accurately as reasonably possible.

Product pages may contain information including:

• Product name;
• Description;
• Images;
• Price;
• Currency;
• Availability;
• Specifications;
• Variants where applicable; and
• Other relevant product information.

Customers should review the information displayed on the applicable product page before placing an order.

Minor differences in appearance may occur because of factors such as screen settings, lighting or manufacturing tolerances, where applicable.

Nothing in this section permits us to supply goods that materially differ from the applicable purchase agreement where consumer law provides otherwise.

5. Product Availability

Product availability may change.

A product being displayed on our website does not necessarily guarantee that it will remain available indefinitely.

If a product becomes unavailable after an order has been placed, we will take appropriate action and contact the customer where necessary.

Where an order cannot be fulfilled, any applicable payment or refund obligations will be handled in accordance with applicable law and our relevant policies.

6. Prices and Currency

Product prices are displayed through our online store.

The applicable currency is displayed on the website and during checkout.

Before submitting an order, customers can review the applicable:

• Product price;
• Currency;
• Shipping charges, if any;
• Taxes where applicable; and
• Final order total.

The amount displayed during checkout before the order is submitted is the amount applicable to that checkout, subject to correction of obvious errors where permitted by applicable law.

7. Pricing Errors

We aim to keep pricing information accurate.

If an obvious pricing or technical error occurs, we may take reasonable steps to correct the error.

Where an order is affected by an obvious error, we may contact the customer before processing the order.

Nothing in this section limits rights available to consumers under applicable law.

8. Payment

The payment method currently available through our checkout is Cash on Delivery (COD) where available for the applicable order and delivery destination.

With Cash on Delivery, payment is collected as part of the delivery process.

Availability of COD may depend on factors such as:

• Destination;
• Delivery address;
• Postal code;
• Product;
• Order value; and
• Delivery method.

Only payment methods actually displayed during checkout are available for the applicable order.

For complete information, please review our Payment Policy.

9. Cash on Delivery

Where Cash on Delivery is available and selected, customers are required to follow the applicable payment instructions associated with the delivery.

The method by which payment can be made may depend on the applicable delivery provider and destination.

Customers should ensure that the delivery and contact information supplied with the order is accurate.

We may perform reasonable verification of a COD order where necessary to confirm order or delivery information.

10. Order Submission

Before submitting an order, customers should review:

• Products selected;
• Quantity;
• Delivery information;
• Contact information;
• Payment method;
• Shipping method;
• Shipping charges; and
• Final order total.

Submitting an order constitutes an offer to purchase the products included in that order, subject to applicable consumer law.

11. Order Confirmation

After an order is successfully submitted, an order confirmation will normally be provided using the contact information entered during checkout.

The confirmation may contain:

• Order number;
• Products ordered;
• Quantities;
• Order total;
• Payment method; and
• Delivery information.

Customers should review the order confirmation and contact us promptly if they notice an error.

Email: support@wyumi.shop

An order confirmation does not necessarily mean that the order has already been dispatched.

12. Order Verification

We may perform reasonable checks before processing an order where necessary to:

• Verify delivery information;
• Verify contact information;
• Prevent unauthorized orders;
• Prevent fraud;
• Identify obvious order errors; or
• Comply with applicable legal requirements.

Where additional information is reasonably required, we may contact the customer using the information supplied with the order.

13. Order Cancellation by Us

We may decline or cancel an order where reasonably necessary and permitted by law, including where:

• A product is unavailable;
• Delivery cannot reasonably be completed to the supplied address;
• Order information cannot reasonably be verified;
• An obvious pricing or technical error has occurred;
• Fraudulent or unauthorized activity is reasonably suspected; or
• Processing the order would violate applicable law.

Where an order is cancelled, we will handle any applicable refund or other obligations in accordance with applicable law.

14. Customer Order Cancellation

If you wish to cancel an order, please contact us as soon as possible:

Email: support@wyumi.shop

We will make reasonable efforts to assist.

Once an order has entered processing or has already been dispatched, cancellation before delivery may no longer be possible.

Nothing in this section limits statutory withdrawal or cancellation rights available under applicable law.

15. Shipping and Delivery

Orders are shipped to destinations available through our checkout.

Delivery availability may depend on:

• Destination country or region;
• Postal code;
• Carrier coverage;
• Product;
• Package characteristics; and
• Other applicable delivery restrictions.

The shipping options and charges applicable to an order are displayed during checkout after the required delivery information has been entered.

For further information, please review our Shipping and Delivery Policy.

16. Processing and Estimated Delivery Times

Orders are generally processed within the processing period stated in our Shipping and Delivery Policy.

Estimated delivery periods are estimates rather than unconditional guarantees unless applicable law provides otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays;
• Public holidays;
• Severe weather;
• Transportation disruptions; and
• Other unexpected delivery events.

Where a significant delivery issue occurs, customers may contact us at:

support@wyumi.shop

17. Delivery Information

Customers are responsible for providing accurate and complete delivery information.

Please review your:

• Recipient name;
• Delivery address;
• Postal code;
• Telephone number; and
• Other required delivery details

before submitting an order.

If you discover an error, contact us as soon as possible.

Once an order has been dispatched, changing the delivery information may no longer be possible.

18. Delivery Problems

If a parcel is delayed, appears lost or cannot be located, please contact us at:

support@wyumi.shop

Please provide your order number and relevant delivery information.

We will review the available information and assist where appropriate.

19. Damaged, Incorrect or Missing Products

Customers should inspect their order after delivery.

If a product is:

• Damaged;
• Incorrect;
• Defective;
• Missing; or
• Missing components,

please contact:

support@wyumi.shop

Please provide your order number and a description of the problem.

Photographs or videos may be requested where reasonably necessary to evaluate the issue.

We will handle confirmed issues in accordance with applicable consumer law and our Return and Refund Policy.

20. Returns

We provide a 30-day voluntary return period for eligible products in addition to mandatory statutory rights that may apply.

Return eligibility and conditions are explained in our Return and Refund Policy.

Customers should contact us before returning a product:

support@wyumi.shop

Do not automatically send returns to our registered company address unless that address is specifically confirmed in the return instructions.

21. EU/EEA Right of Withdrawal

Where applicable, consumers in the European Union and European Economic Area generally have a statutory right to withdraw from eligible distance purchases within 14 days without giving a reason, subject to applicable legal exceptions.

This statutory right is separate from our additional voluntary return policy.

Please review our Return and Refund Policy for further information.

Nothing in these Terms reduces mandatory statutory withdrawal rights.

22. Refunds

Refunds are handled according to the circumstances of the applicable order and our Return and Refund Policy.

Because orders may be paid using Cash on Delivery, an approved refund may require us to contact the customer to arrange an appropriate refund method.

We may request information reasonably necessary to process an approved refund.

Customers should never send passwords, PIN codes or account login credentials by email.

23. Customer Responsibilities

When using our store, you agree not to:

• Provide deliberately false order information;
• Use another person's information without authorization;
• Attempt to interfere with the operation or security of the website;
• Attempt to gain unauthorized access to systems or accounts;
• Use the website for unlawful activity; or
• Misuse our ordering or customer service systems.

Nothing in this section restricts lawful consumer complaints, disputes or statutory rights.

24. Website Availability

We aim to keep our online store accessible, but continuous or uninterrupted availability cannot be guaranteed.

Temporary interruptions may occur because of:

• Maintenance;
• Technical problems;
• Hosting or platform issues;
• Security requirements;
• Network disruptions; or
• Circumstances outside our reasonable control.

We may reasonably update or maintain the website as necessary.

25. Third-Party Services

Our online store may rely on third-party service providers for functions such as:

• Website hosting;
• Ecommerce functionality;
• Order processing;
• Delivery;
• Analytics;
• Fraud prevention; and
• Other technical services.

Use of certain third-party services may also be subject to their applicable terms and privacy practices.

We do not claim ownership or control over independent third-party services.

26. External Links

Our website may contain links to third-party websites or services.

A link to an external website does not necessarily mean that we endorse, control or guarantee that website.

Customers should review the applicable terms and privacy information of third-party services before using them where appropriate.

27. Intellectual Property

Unless otherwise stated or required by applicable law, content created for and owned by our store, including applicable text, layout and original materials, may be protected by intellectual property laws.

Third-party trademarks, product names, images or other intellectual property remain the property of their respective owners where applicable.

Nothing on our website grants rights to use third-party intellectual property beyond what is permitted by law.

28. Prohibited Use

You may not use our website for unlawful purposes or in a way that:

• Violates applicable law;
• Infringes the rights of others;
• Introduces malicious software;
• Attempts unauthorized access;
• Interferes with website security; or
• Deliberately disrupts the operation of the store.

We may take reasonable measures to protect the website and its users against unlawful or harmful activity.

29. Personal Information and Privacy

Personal information is processed in accordance with our Privacy Policy.

Information may be processed where reasonably necessary for purposes including:

• Processing orders;
• Arranging delivery;
• Customer service;
• COD payment handling;
• Returns and refunds;
• Fraud prevention;
• Website operation; and
• Compliance with applicable legal obligations.

Please review our Privacy Policy for further information.

30. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or reduce mandatory rights available to consumers under applicable law.

Where mandatory consumer law provides greater protection than these Terms, the applicable mandatory law will prevail.

31. Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

To the extent permitted by applicable law, we are not responsible for losses caused solely by circumstances outside our reasonable control where we have complied with our applicable legal obligations.

This section does not limit mandatory rights relating to defective, non-conforming, damaged or incorrectly supplied goods.

32. Force Majeure and Events Outside Our Control

Performance of an order may occasionally be affected by events outside our reasonable control, such as:

• Severe weather;
• Natural disasters;
• Transportation disruption;
• Carrier interruption;
• Government action;
• Major network or infrastructure failure; or
• Other comparable events.

Where such an event affects an order, we will take reasonable steps appropriate to the circumstances.

Mandatory consumer rights remain unaffected.

33. Complaints and Customer Service

If you have a complaint or question relating to an order, product, delivery, return or refund, please contact us:

Email: support@wyumi.shop
Telephone: +45 33 32 73 10

Please provide your order number where applicable so that we can identify the relevant purchase.

34. Governing Law

These Terms are governed by applicable law.

Where mandatory consumer protection rules of the customer's country of residence apply and cannot legally be excluded, those mandatory protections remain unaffected.

Nothing in these Terms is intended to deprive consumers of protections that apply to them under mandatory law.

35. Changes to These Terms

We may update these Terms where reasonably necessary to reflect changes in:

• Our services;
• Store functionality;
• Delivery arrangements;
• Business operations; or
• Applicable legal requirements.

The current version will be published through our online store.

Changes will not retroactively reduce mandatory rights relating to orders already placed.

36. Severability

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

37. Entire Agreement

These Terms, together with the applicable order information and store policies, form the terms applicable to purchases made through our online store, subject to mandatory consumer law.

Nothing in this section limits rights or obligations that cannot legally be excluded.

38. Contact Information

For questions regarding these Terms or purchases made through our online store, please contact:

Butterberg ApS

CVR number: 40193014

Registered address:
C/O Farwind Energy A/S
Købmagergade 3B, 3.
1150 København K
Denmark

Email: support@wyumi.shop

Telephone: +45 33 32 73 10

Website: wyumi.shop